- It is our practice policy to give patients full information about the cost of their dental work before any treatment is undertaken.
- A written estimate and treatment plan will be provided for all dental treatment during your first visit for a check up at the practice. If you are visiting for a specific treatment an estimate will be provided after the diagnosis by the dentist. We may not provide you this estimate on complimentary consultations.
- For some treatments the receptionist would be able to assist with approximate costs prior to seeing the dentist such as emergency fee, a scale and polish, simple filling & tooth whitening. Emergency fees are dependent on the time of day the patient is to be seen.
- We are able to assist you in person or over the phone at all times. Please speak to the reception.
- We offer patients a range of payment options, depending on their needs.
- You may pay for your dental care by cash credit/debit or cheque. We also accept credit/debit card payment over the phone.
- We try to make payment as straightforward as possible. Our normal policy is that patients are asked to make payments on the day of the treatment for the treatment they have received.
- For some treatments that include laboratory fees a proportion of fees is payable as a deposit prior to the commencement of treatment and the balance on completion. For treatments that require a 'fit' or are above £500 pounds (such as Veneers, Lumineers, Braces, Cerec) the patients will be requested to pay in advance (prior to treatment) on the day.
- Advance notice required for cancellation of appointment: Emails are not accepted as a notice for cancellation of appointment. There is a nominal fixed charge on missed appointments regardless of the treatment or cost. Half hour appointment: Minimum of 24 hour notice is required.
Practice Payment Policy